Returns Policy

Last updated: 30 October 2026

We want you to be delighted with your memorabilia. If you are not, this policy explains your options. It does not affect your statutory rights.

Changed your mind? 14-day cancellation

You can cancel your order for any reason within 14 days of the day you receive it.

  • Tell us: email info@eliteelevenmemorabilia.co.uk with your order number and the item(s) you want to return, within 14 days of delivery.
  • Send it back: return the item within 14 days of telling us, to 73 Swansbury Drive, Bournemouth, BH8 0LB. Please use a tracked and insured service, as the item remains your responsibility until it reaches us.
  • Return postage: you pay the cost of returning an item you have changed your mind about.
  • Condition: please return the item in its original condition with its certificate of authenticity and any authenticity holograms, seals or tags still intact, and packed carefully.

Your refund

We will refund the price of the item and the standard delivery charge you paid, within 14 days of receiving the item back (or of you giving us proof that you have sent it, if sooner). Refunds are made to your original payment method.

Because the value of signed memorabilia depends on its condition and proof of authenticity, we may reduce your refund if the item has been handled beyond what is needed to inspect it. For example, if a signature has been damaged, an item has been removed from its frame, or the certificate, hologram or seal is missing or damaged.

Items that cannot be returned

Items made or personalised to your order, such as a custom dedication, a bespoke frame or a commissioned signing, cannot be returned for change of mind unless they are faulty.

Faulty, damaged or not as described

If your item arrives damaged, is faulty, or is not as described (including any genuine concern about its authenticity), please email us with your order number and photographs. Under the Consumer Rights Act 2015:

  • within 30 days of delivery you can reject the item for a full refund;
  • after 30 days, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a refund.

We will cover reasonable return postage for faulty, damaged or misdescribed items.

Contact

For any question about a return, email info@eliteelevenmemorabilia.co.uk.